Return Policy
Digital Products
Digital products are non-refundable once provided to you or your customer through the customer portal or by e-mail.
Photo Mosaic Products
Any claims for misprinted, damaged, or defective products must be submitted within 5 calendar days after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Please note, an undelivered product is one where the carrier shows it is not yet delivered. We may request your or your customer’s help recovering undelivered products, such as confirming the shipping address and requesting that the customer contact the carrier to locate the lost order. In case of shipping damage, please keep all original packaging and contents until the claim process is finished. Claims that we deem an error on our part and undelivered products are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report. Claims and problem reports shall be sent to info@goodlifemosaic with a photo of the product and/or packaging or screen shot of the delivery information from the carrier, member name, customer name, and short problem report. Please wait to return any products, we would hate to have you or your customer incur unnecessary shipping costs.
Return Address - The return address is set by default to your address. You are liable for any returned shipments you receive. If our facility receives a returned shipment, you will be notified by e-mail and liable for reshipment costs.
Wrong Address - If you or your customer provide an address that is considered insufficient by the courier prior to shipment, we will confirm an updated address with you. Once the address is confirmed by you, you are liable for any returned shipments or reshipment expenses.
Returned by Customer - It is best to advise your customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products are to be offered at your expense and discretion. If you choose to accept returns or offer exchanges to your customers, you would need to place a new order at your expense a product.
Effective January 1, 2021